Terms and Conditions

1. General information

1. The use of this website is subject to the following terms, of which the “Privacy Policy” and “Cookies Policy” sections from an integral part. Please note that the user must study, understand and accept all terms of use. The terms of use constitute the agreement between the user and our company for the navigation on the website and the operation of the online store (e-shop).
2. If the visitor does not agree with the terms of use of the website, he/she must not use its services and content.
3. It is clarified that our company reserves the right to change the content of the website at any time without notice. Therefore, before navigating this website and making any transaction, the user must always be read all the following terms.

2. The company

The sale and marketing of this website content and the online store services are conducted by the company under the name “PLAINI S. Evangelia” having its registered office at Ag. Georgiou 12 – Chalandri 152 34, as legally represented under its current or any legal form. The company’s contact details are: Tel: +30 210 8105402, e-mail:  info@valiaplaini.gr, VAT No. 031154009, Cholargos Tax Office.

3. Purpose and operation of the website

1. The website has been created by the company for the marketing and sale of the products displayed on the website. The operation of this website and the posting of products for sale serve constitute an invitation to submit a purchase proposal.
2. The order placed by the user and prospective customer constitutes the submission of a proposal for the preparation of a contract; the successful completion of the online process via the website constitutes its acceptance by our company.

4. Legal nature of the terms of use

1. These terms are binding and serve as a valid agreement between the parties.
2. The use of this website and the purchase of products on the online store imply the full and unconditional acceptance of these terms by the user and/or customer, who hereby acknowledges and accepts that he/she has read and understood all the terms.
3. All parties expressly agree that these terms are not in the nature of the General Terms of Transaction, especially in view of the fact that the business is a small business which does not have a monopolistic, dominant or oligopolistic position in the market.

5. Permitted and prohibited use.

1. In order to browse the website and use its services, the user must act in a fair and lawful manner and avoid any action that may cause damage to the reputation or property of the business.
2. It is noted that the use of this website is only allowed to persons with full legal capacity under the law (18+).
3. Downloading or modifying the content of this website is strictly prohibited.
4. It is strictly forbidden to send unsolicited advertising material (spam) or to attempt to affect the performance or functionality of the website. Violation of this provision is a criminal offence under Greek law.
5. When browsing and using the services of the website, the user must refrain from:
6. any unlawful act;
7. any nuisance to other users/visitors of the website;
8. any interference with the normal operation of the website;
9. any access to our systems.

6. Participation in promotions/competitions etc.

The user and/or customer may participate in competitions or other promotions of the company either exclusively through the website or otherwise, complying with the applicable terms and conditions.

7. Advertising

Our business has the right to advertise and display on this website products of other companies, provided that the content of these advertisements is directly related to our activity and is not abusive, pornographic or misleading.

8. Contract Terms

1. For the conclusion of the sales contract, the user/customer should express online his/her interest (product purchase proposal) in the company’s products and properly navigate our website to select the product(s) of his/her choice.
2. Our acceptance of the proposal to purchase a product and the completion of the user/customer’s order are done solely by sending a confirmation message (sms, e-mail or otherwise).
3. However, we reserve the right to withdraw any product from this website at any time. In exceptional cases, we reserve the right to reject a customer order and refund them even if we have sent a confirmation message. Please note that we have no liability to the customer or any third party for the withdrawal of any products from this website. The company ships its products and provides its services exclusively within the limits of the Greek territory.
4. Product prices are those that are displayed per product on the company’s website. It is noted that VAT is included in the product prices displayed on the website.
5. Shipping costs vary depending on the weight of the product and are accurately illustrated on the checkout form informing the user/customer before completing their order.
6. The indication on the website “your order has been successfully completed” or any other relevant content, constitutes acceptance of the proposal and entails the final drafting of the contract. From this point onwards, withdrawal is not permissible, except for the reasons and under the conditions set out by the law of sale and consumer protection (Law 2251/1994).
7. The possible methods of payment are determined by the company and are listed on the website, and the customer may choose his/her preferred method. Any discounts or other promotions related to a specific payment method are valid only for as long as they are posted on the website, and in no case do they create an obligation of the company to apply them in the future when they are no longer posted.
8. If credit or debit or prepaid card is included in the possible options, only cards posted on the website are accepted.
9. In particular, as far as credit card payment is concerned, the user is transferred via a special digital link to the website of the cooperating Bank and the payment process takes place entirely on the online interface of the Bank. Therefore, the user must comply with the terms of use and any charges of the third party. The customer acknowledges that the company is not, and cannot be, responsible for any interception of personal or financial or any kind of data or information by third parties.
10. Ownership of the products is always transferred upon full payment of the purchase price. In cases of delivery of products to the place indicated by the customer and payment by cash-on-delivery, ownership of the relevant products is transferred upon full payment of the price to the shipping company.
11. The company sells its products to individuals and businesses. The resale of the goods to third parties is expressly prohibited.
12. All parties agree that this is not a contract of strict performance.
13. Our company is not responsible for any form of damage suffered by the user from the navigation and use of this website or for any malfunctions owed to the user’s software or unavailability of the internet. Similarly, our business does not guarantee that the website and any other website through which the content is made available to the user are free of “viruses.” The user is solely responsible for the restoration or repair of such problems.

9. Customised and tailor-made products

In the event that the customer orders either a customised or a tailor-made product, he/she will be informed via a pop-up window before the completion of his/her order and will have to click the special checkbox, or in any other way (by phone or via e-mail, etc.) which will constitute full proof of his/her consent. He/she will also be informed about the legal consequences of his order via a special reference to the relevant terms of use. Order processing and completion will constitute full proof of the customer’s knowledge and consent, but will also bring about the full effects of Article 3l’ of Law 2251/1994.

10. Display of products and prices on the website

1. The company is committed to delivering the products as they agreed upon when the order was placed, namely according to the dimensions and other technical characteristics of metal, glass and other parts.
2. Despite all our efforts, there may slight deviation from the displayed colour shades of the products. This is why the consumer declares that he/she accepts this, and in any case, reserves the right to request via e-mail the code and the company producing the colour. Failure to do so implies unreserved acceptance of the product as it is displayed on the website.
3. The company makes every effort to ensure that the images, information and technical characteristics of the products listed are accurate. The products images on the website are indicative of the final product, as this varies according to the customer’s preferences. The company informs that there may be slight differences (in particular due to the difference between image and the real product). The company is not responsible for defective products or untrue data relating to its suppliers’ goods contained on the website. The responsibility lies solely with its individual suppliers.
4. The company caters for the accuracy of the prices on our website; however errors may occur. If an error is identified in the price of any product, the company informs the customer as soon as possible giving them the opportunity to reconfirm the order at the correct price or reject it. If it is impossible to contact the customer, the company will consider that their order has been rejected and will refund the amount they have paid. It is noted that, even if the company has sent a confirmation message, it is not obliged to send the product to the customer at the erroneously lower price.

11. Delivery of products

1. Products are delivered either by the company or by a partner courier company, subject to charges indicated in the relevant order fields. In the latter case, the company gives the customer’s contact details to the partner courier company, in order to perform the delivery, without any responsibility for any misuse of these data by the third company.
2. Products are delivery within twenty (20) working days from the day following the order, unless otherwise agreed in writing.
3. In the event that the partner courier company fails to locate the customer, the product or products will be temporarily kept at the offices of the courier company, without excluding potential charge to the recipient.
4. If the delivery details that were provided are incorrect, the company is not responsible for any non-delivery and/or delivery to a non-beneficiary.
5. Delivery is considered complete when it is made to the address stated at the time of the order, even when it is made to a person sharing the same dwelling authorization from the customer. If the customer wishes to take the delivery personally, they must be present at the time of delivery within the predetermined time limit. If the customer wishes that the delivery be made to an authorized person, they must note it in the special comments and remarks field on the order subpage, and this person must show their power of attorney and identity card upon delivery.

12. Legal warranty

1. Our company is obliged to deliver the products to the customer with the agreed properties and free of actual defects, in accordance with Articles 534 et seq. of the Civil Code.
2. In the event that a product does not have the agreed properties or has a real defect, the user/customer may request one of the following, free of charge:
3. repair or replacement of the item, unless it is impossible or requires disproportionate costs;
4. price reduction;
5. withdrawal from the contract unless it is a minor defect.
6. The company examines the returned product and informs the user via e-mail, within a reasonable period of time, if they are entitled to a repair, replacement, price reduction or refund. Repair, replacement of the product, price reduction or refund shall be performed as soon as possible and, in any event, within 14 days from the day on which the customer notifies our company of the defect or missing property.
7. The amount paid is fully refunded, including the return costs,  in the event that a refund is deemed to be applicable as described above. The refund is made using the same method as for the payment at the time of purchase. In case of price reduction or repair, the price difference and any shipping costs are refunded. In case of replacement of a product with products of lower value than those originally purchased, our company refunds the resulting money difference to the customer by any appropriate means. 
8. Moreover, if the delivery package is damaged, the customer is required to photograph it immediately and send us the photo as the product may have been affected.
9. All sold products are covered by their manufacturer’s warranty, under the terms and conditions set by each. If during the warranty period the products have been used in accordance with the manufacturer’s instructions or have not been damaged by other factors (e.g. faulty mains power supply) and prove to be defective or inconsistent with their original characteristics, the company may repair the product according to the manufacturer’s instructions. If the product cannot be repaired, then the company must replace the product, according to the manufacturer’s instructions.
10. In case of incorrect shipment of the product, which will be due to the company or its suppliers/partners, the customer will have the right to return the product within fourteen (14) calendar days from its receipt. The product should be in excellent condition, unused and its packaging should be intact and include the original content. In this case, the return costs will be borne by the company.

13.  Right of withdrawal

1. In any remote contract, the consumer has the right to withdraw without justification within fourteen (14) days from their delivery.
2. Withdrawal is effected upon notification sent by the customer via e-mail to info@valiaplaini.gr or any other document or by any other electronic means. Prerequisites for exercising this right are:
3. The product must be returned in its original condition, in its packaging and without destroying all or part of the item as well as its components and/or trims (e.g. glass or crystal parts of luminaires, etc.);
4. The product should be returned in a safe way and in the appropriate packaging to avoid wear, damage or loss;
5. Non-assembly or installation and/or operation/use of the product;
6. Payment of the return costs;
7. The return should be accompanied by the corresponding purchase document.
8. After the returned products have been received, inspected and approved, the refund is made in the next few days to the customer account from which the payment was made.

14. After-Sales Service

The business offers comprehensive after-sales services. Our company offices are open daily, Monday to Saturday, during the announced hours, and we offer free telephone contact and support.

15. Intellectual Property

The content of this website (images, logos, texts, videos, graphics, etc.) except for third-party intellectual property, is product of intellectual property and protected by law. It is strictly forbidden to use, republish, reproduce, store, copy, distribute and share images, advertisements, publications or other communications, in whole or in part, for commercial purposes without the written consent of the owner of the website.

16. Trademarks

The trademarks displayed on the website are owned by the business. It is strictly forbidden for the user and any third party to use, copy, reproduce, republish in any way the trademark of the company and/or any other trademarks of partners or suppliers, without the written permission of the company.

17. Links

The website contains links to third party pages (Links). The provision of links does not imply the approval of their content. The company is not responsible for the availability or content of these websites or for any damage as a result of the use of their content. These links mainly concern the navigation of our corporate pages on social media (Facebook, Instagram, etc.). The links are provided solely for the user’s convenience. In any case, the user navigates these websites at his own risk. Our company suggests that any user wishing to navigate these links be informed in advance about the Terms of Use, Privacy Policy and Cookie Policy of the individual sites.

18. Personal data

1. The company may use the information provided by the user and/or customer in their account and/or in the order fields only for specific purposes.
2. If the user/customer wishes to subscribe to the newsletter, he/she should provide their e-mail in order to receive the promotional material for our products. The user/customer may unsubscribe and stop receiving messages at any time and at no cost, informing our company by any appropriate means of communication or clicking the “unsubscribe” option in the forwarded message.
3. The company does not disclose the details of the user/customer to any third party for any reason or purpose. An exception is the disclosure of certain data to third parties for the purpose of processing the order (e.g. to partner courier companies).
4. Personal data are collected by our company solely in the context of transactions performed between the company and the customer, and communicating with them for the purposes of order completion, invoicing, facilitation of deliveries, execution of orders, response to customer requests as well as sending of information messages in relation to our products, in case the user subscribes to the relevant newsletter service.
5. These data are processed by the company in compliance  with the provisions of the General Data Protection Regulation (EU) 2016/679. See the Privacy Policy for details.

19. Applicable law and jurisdiction

For any legal dispute arising out of the application or interpretation of the above terms, the Greek law shall apply. The courts of Nafplio shall have jurisdiction.

20. Final provisions

1. Oral or written advice or information, services or any other content obtained through this website, do not create any liability for our business.
2. The terms of use apply regardless of the means and devices used by user and/or customer to connect to the website.
3. All the above terms apply both when navigating this website and using the online store.
4. If a term is deemed invalid, it does not entail the invalidity of the other terms of use.
5. The user/customer declares that all information provided by them while navigating this website and using the online store is accurate and true.